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MTN Ghana celebrates Global Appreciation Week with SIM registration exercise

MTN Chief HR Officer (far right), Alberta Fiamor (left)and other staff of MTN in a pose with a Customer in the market as part of Global Appreciation Week- Celebrating our Customers

MTN Ghana has embarked on a drive to appreciate its customers and reaffirm its commitment to delivering distinct customer service. 

This is part of the 2022 Global Appreciation Week.

Global appreciation week is a week that is set aside for MTN employees to show appreciation for each person’s contribution to the company’s performance.

The first day was dedicated to the brand. Day two of the appreciation week was dedicated to customers and MTN staff who took the SIM registration exercise to the doorsteps of customers in Ghana. Customers were registered in the comfort of their homes and offices.

MTN Ghana celebrates Global Appreciation Week with SIM registration exercise
MTN Staff Celebrate Global Appreciation Week

In addition to SIM registration, staff interacted with customers and addressed their concerns. The CEO of MTN also sent SMS messages to MTN customers.

The rest of the days focused on appreciating exceptional team members and individuals whilst the final day was used to celebrate our communities.

MTN Ghana celebrates Global Appreciation Week with SIM registration exercise
MTN-Staff-Yvonne-Takyi-Assists-Customer-to-check-her-registration-status-

Commenting on this year’s customer appreciation week, the Chief Customer Services Officer, Jemima Kotei Walsh said, “We want to thank all our customers for their support over the years. We appreciate your loyalty and we have you at heart.

“Therefore, we have dedicated our customer appreciation week to serving you in your comfort zone by bringing the SIM registration exercise to your doorsteps. We are undertaking this exercise across the country to ensure that every customer can conveniently register”.

MTN Ghana celebrates Global Appreciation Week with SIM registration exercise
MTN Staff in the field to support Customers with their SIM Re-registration

She urged those who have not yet registered their sims with the Ghana card to do so immediately.

She said, “We are urging customers who have not yet started the process to link their Ghana card with USSD *404# or use the MTN web portal https://simregistrationportal.mtn.com.gh before they come to our touchpoints for the biometric capture.

“Customers can complete the registration by either visiting the nearest service centre for the biometric capture. Alternatively, customers can download the SIM Registration Self Service app on google play to complete the registration”.

MTN Ghana celebrates Global Appreciation Week with SIM registration exercise
Customer Being Registered

The Customer appreciation week was marked in all 19 MTN operations.

MTN Ghana celebrates Global Appreciation Week with SIM registration exercise
MTN Staff interacting with Customers in the Market

Source:ghanamma.com/

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